Reporting to the Associate Director of Community Support Services, the Bilingual Community Support Advocate (North):

  • Provides direct advocacy, accompaniment, counseling, safety planning, case management, support groups, education, and community referrals to adults and children impacted by sexual assault, domestic violence, and human trafficking both in person and on the phone using a strength-based, client-centered, trauma-informed approach.
  • Effectively advocate for survivors, accompany, and liaise with outside agencies and community organizations, including law enforcement, SART nurses, the District Attorney’s office, social services, correctional facilities, University/College Staff, Title IX, etc.
  • Effectively works with and responds to North County jurisdictions that can include but are not limited to Los Altos, Los Altos Hills, Moffett Field, Mountain View, Palo Alto, Stanford, Sunnyvale, Milpitas, Cupertino, Saratoga, and San Jose.
  • Manage a caseload of survivors of domestic violence &/or sexual assault; assess advocacy service needs; arrange, coordinate, and monitor the delivery of individualized services
  • Maintain an on-site presence a minimum of two days per week to provide office coverage, including but not limited to responding to walk-in clients, answering and triaging phone calls, providing crisis intervention, and supporting general office and client service operations as needed.
  • Conduct a minimum of two visits a month to the Milpitas Police Department to review police reports, identify survivors, and complete timely, trauma-informed follow-ups to provide crisis intervention, safety planning, advocacy, referrals, and ongoing support services as appropriate.
  • Maintain accurate and confidential records (hard copy and soft copy) of client services (service plans and goals) and demographics and update records in ETO (Efforts to Outcomes database) on a timely basis.
  • Assists in facilitating and presenting at department trainings, 75hr- training, and community presentations as needed
  • Responds to on-call duties that require a 24-hour shift. This includes evenings and overnights, some weekends, and holidays as part of an on-call rotation.