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Underserved Communities within a Community: A Story that Challenges Assumptions
The Partnership's Cultural Responsiveness Organizational Self-Assessment (CROS) tool will re-launch soon!

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The countdown to re-launching our Cultural Responsiveness Organizational Self-Assessment (CROS) tool is on! We’ll be offering a variety of customized support options for domestic violence agencies. In the meantime, explore the Maitri’s use of CROS to build trust and relationships with underrepresented organizations and leadership within the South Asian Community

What was the challenge faced and what accounts for it?
To engage under-represented organizations and leadership within the South Asian Community – Hindi, Nepali, and Urdu speaking groups and in order to alleviate cultural responsiveness in serving LGBTQ survivors of domestic violence.

What was tried in order to address the challenge? What surprises or obstacles
were encountered along the way?

We re-discovered that the role of the faith based communities and of individuals
within organizations influence how services are solicited and delivered. We
discovered hidden bias within ourselves.

We translated our English brochure in three South Asian languages for the first
time; Hindi, Nepali and Urdu, to open- up the possibility of our outreach to LEP.

We also secured valuable contacts in the Nepali and Pakistani community of the
Bay Area that will improve our access to those specific communities to spread
awareness of violence within family units and available services addressing the
complexities.

We took the first step in learning about LGBTQ cultural responsiveness to help our efforts to reach an underserved hidden population within the South Asian
Community.

What was the culmination of struggle, learning, insight, and response that led
to a new result?

We learned that building trust and acknowledging unique cultural nuances are
the precursor to engaging with any community on delivery of services specially in difficult topics like domestic violence.

We will continue our efforts in reaching out to under-represented organizations
and leadership within the South Asian Community – Hindi, Nepali, and Urdu
speaking groups, and LGBTQ survivors of domestic violence.

What is different now and how is that impacting individuals, organizations,
and/or communities?

We were made aware of perspectives we had not earlier considered. We are
exploring new strategies to deal with the faith based communities and working
with groups that may not currently be partners in our journey. We are bringing up new conversations in our staff and volunteer meetings and looking for training opportunities in some of these areas for the year ahead.

What do you want people to do with the information in this story?

We want that people consider the importance of exploring implicit bias within
themselves and continue learning to serve the under-served.

It is an ongoing collective journey of looking inward and exploring outward
surroundings in order to thrive as a service provider.

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